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We would like to inform you about the upcoming KAMITSUBAKI WARS 2024: Kamitsubaki Makuhari Sensen, to be held on Saturday, November 2nd at the Makuhari Messe Event Hall, featuring V.W.P's 2nd ONE-MAN LIVE 'Re: The Phenomenon II'.
　

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We regret to inform you that KOKO will not be performing at the KAMITSUBAKI WARS 2024: Kamitsubaki Makuhari Sense, scheduled for Saturday, November 2nd at the Makuhari Messe Event Hall, for V.W.P's 2nd ONE-MAN LIVE 'Re: The Phenomenon II.'
This decision was made after carefully considering her health condition and the potential impact on her future activities. We appreciate your understanding.
　
The changes and responses related to this announcement are as follows:

<Change in Performers>
In place of KOKO, the musical counterpart COKO will be performing at this event.

<Ticket Refunds>

We will be offering ticket refunds to those who wish to receive them. We sincerely apologize for any concern or inconvenience.

For customers who wish to request a refund, please refer to the details below and follow the outlined procedures."
　
■ Refund Term: MON, OCT 7, 10:00 – TUE, OCT 15, 23:59 (JST)
　
■ Refund procedure
　
For customers who purchased streaming tickets through Z-aN:
If you wish to request a refund, please contact us via the "Contact Form" within the specified refund period by following the steps below:

Contact Form: https://www.zan-live.com/contact
Service Type: Viewing Purchase
Inquiry Type: Other
Please copy and paste the following format into the inquiry content:

＝＝＝＝＝＝＝＝
<Refund Request>
Event Name: V.W.P 2nd ONE-MAN LIVE "Re: The Phenomenon II"
＝＝＝＝＝＝＝＝

<Notes>
• A refund request must be initiated by the customer.
• Please clearly indicate the "Event Name" for which you are requesting a refund.
• We cannot process refund requests submitted after the refund period has ended. Please be aware of this.

For customers who purchased tickets for the Makuhari Event Hall (venue) through Rakuten:
If you wish to request a refund, please apply via the [Refund Application Form] within the specified refund period.
Refund Application Form: https://pro.form-mailer.jp/fms/23089af6321058

<Notes> 
- A refund request must be submitted by the customer.  
- Please apply through the "Refund Application Form" URL within the specified refund period.  
- Only the ticket price is eligible for refund.
- We will verify your application information against the purchase information. If the information does not match, we will not be able to process the refund, so please ensure there are all submitted information are correct. For customers whose information is verified, an email with instructions on how to proceed with the refund will be sent at a later date.  
- If you have set up email filters or domain restrictions for spam prevention, please make sure you are able to receive emails from the following domains:  
【Domains】@ac.rakuten-bank.co.jp / @cc.rakuten-bank.co.jp / @mail.rakuten-bank.co.jp  
- Once you submit a refund request, it cannot be withdrawn. Please be careful before applying.  
- Refunds will not be processed after the refund period has ended. Please ensure you apply within the specified period.  

<Regarding the Electronic Ticket Collection Period>
The ticket collection period was initially scheduled to start on Saturday, October 5, 2024, at 12:00 PM, but due to the refund process, the start date has been changed to Monday, October 21, 2024, at 12:00 PM.  
We sincerely apologize for the inconvenience this may cause and appreciate your understanding.

<Information and Inquiries Regarding Rakuten Refund Procedures>
https://ticket.faq.rakuten.net/s/ask?pgnm=2

For details regarding the cancellation of her appearance, please check the official announcement on KOKO's X (formerly Twitter).

KAMITSUBAKI STUDIO

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